Factory products qualified but still get complaints? Third-party inspection to help you find the root cause

In the manufacturing chain, there is often a confusing phenomenon: factories clearly insist that their products comply with the standards, is "qualified", but customer complaints come one after another. What is the crux of this?third party inspectionAnd what role can it play in this process to help companies get to the root of their problems?

First, let's analyze the common reasons why factories claim that their products are "qualified" and yet receive repeated complaints. On the one hand, there may be a deviation between the factory's own quality standards and the actual needs of the customer. Some factories may have internal standards that are lower than the industry standards in the customer's market or the customer's specific requirements, and although the product meets the factory's own definition of "qualified," there are quality defects in the eyes of the customer. For example, if a garment factory produces a batch of shirts according to its own shrinkage standard and considers the product to be qualified, but consumers in the customer's region have a much lower tolerance for shrinkage of shirts, which naturally triggers a complaint if the shirts shrink noticeably after being worn once. On the other hand, there may be loopholes in the factory's quality control process. Perhaps the sampling ratio is unreasonable, resulting in some problematic products not being detected; or the professional ability of the quality inspection personnel is insufficient, turning a blind eye to some hidden quality problems, making unqualified products flow into the hands of customers.

third partyinspection of goodsAs a professional organization independent of factories and customers, it can intervene from an objective and impartial perspective to help enterprises find the root cause of the problem. For one thing, the third-party inspection will be based on the international common standards, industry norms and customer specific requirements, comprehensive and detailed inspection of products. They will not be limited to the factory's own standards, but to more closely match the market and customer needs to measure product quality. Through the comparison with the factory's internal standards, you can quickly find the difference between the two, and make it clear whether the factory's standards are too low or the customer's needs are not well understood. Secondly, the third party inspection has a scientific, standardized inspection process and professional inspection equipment and technicians. They will use reasonable sampling methods to ensure that the sample is representative, to avoid improper sampling and omission of problem products. At the same time, professional inspectors can rely on a wealth of experience and professional knowledge to accurately identify those hidden quality problems that may be overlooked by the factory quality inspection, such as minor defects in the internal wiring of electronic equipment, food packaging tiny breakage.

In addition, the third party inspection will also conduct a comprehensive and systematic audit of the factory. This kind of audit covers many aspects of the factory's quality management system, production management system, personnel management system and so on. In the quality management system audit, it will check whether the factory has established a perfect quality management system, how the system is implemented, and whether there are corresponding records and improvement measures. The production management system audit focuses on the rationality of the production plan, the standardization of the production process, and the maintenance status of the equipment. If the production equipment has not been maintained for a long time, the accuracy will be reduced, and the products produced may have problems such as dimensional deviation. Personnel management system audit will focus on staff training, operating skills level, etc. If the staff has not been professionally trained, the understanding and implementation of the production process may be biased, which may lead to product quality problems.

​

In summary, when the factory products appear "qualified" and "complaints" contradictions, the third-party inspection, with its objective and impartial position, professional inspection capabilities and comprehensive process tracing, can help enterprises open up the fog, accurately find the root cause of the problem, thus providing powerful support for the enterprises to improve production, enhance quality and reduce complaints to provide strong support.